Ken Cole Reaction Shoes--Poor Quality

Hello. I bought a pair of Ken Cole Reaction Sim-Plicity Oxfords (Brown size 11) and have found them to be of very poor quality. I've had them for 3 weeks and both shoes' upper is tearing away from the glued-on sole. I don't abuse them--this is just from walking.



I wrote the company an e-mail and it hasn't been personally returned after 2 days (though the automated response assured me it would be). I then called 1-800-Ken-Cole and the customer service representative told me to return them (I pay shipping) and in 4-weeks or so I'll get a repaired/replaced pair. So I get to walk around in flip flops or buy another pair in the interim? Ken Cole presents itself as a mid/high-end clothing company but they are most certainly not. They should have directed me to the nearest retailer for a replacement pair.



So I have the following observations:



1. The quality of these shoes is not consistent with the $100 they cost.

2. Ken Cole doesn't stand behind their products like other mid/high-end companies do.

3. I will never buy another clothing article from this company.

4. I will never buy shoes on-line again; rather I will buy from a reputable retailer like Nordstrom's.



Thanks for reading. I feel a bit better now!More detail ...

Love it!

This belt fits all of my needs! I wear it with my dress clothes almost exclusively every day. After over 6 months of use the belt surface still shows little/no wear and still shines like it is new. The only complaint that I have is that the leather surface is slightly separating from the backing around the edge closest to the hole I use most. This was easily fixed with a dab of super glue though! Go Kenneth Cole!More detail ...